Module 01
Hardware & endpoint fundamentals
Component-level assembly, diagnostics, imaging, and asset lifecycle.
Program
IT Support & Systems
The entry point into professional technology work. You learn how real organizations run their endpoints, identities, and support operations — then practice the same workflows a service desk uses every day.
- Duration
- 16 weeks
- Format
- Evening or daytime cohorts, on-site labs
- Entry level
- Beginner friendly
Outcomes
What you will be able to do.
- Diagnose and repair desktop, laptop, and peripheral hardware
- Install, configure, and harden Windows and Linux endpoints
- Administer users, groups, and permissions in a directory service
- Run structured ticket triage, escalation, and documentation
Curriculum
Module structure.
Module 02
Operating systems
Windows and Linux administration, updates, drivers, and command line.
Module 03
Identity & access
Directory services, group policy, MFA, and least-privilege basics.
Module 04
Service operations
Ticketing systems, SLAs, remote support, and technical writing.
Labs
Representative lab work.
- Rebuild and image a fleet of workstations to a documented standard
- Stand up a directory domain and onboard a simulated team of users
- Run a live help-desk rotation against instructor-injected faults
Tools & platforms
- Windows Server
- Ubuntu Linux
- Active Directory
- PowerShell
- Ticketing platforms
Roles to pursue
- IT Support Technician
- Desktop Support Analyst
- Junior Systems Administrator
Role listings are indicative. Completing a program does not guarantee employment or certification.
Other programs
Explore related tracks.
Next step
Ask about IT Support & Systems.
An advisor will confirm prerequisites, upcoming cohort dates, and what your first labs involve.